We can help you find a quicker, cheaper, and less painful solution to any conflict that you are either dealing with or involved in.
Meditation is a voluntary, informal method of resolving disputes. It is normally much quicker, cheaper, and less stressful than litigation.
The process is lead by an independent mediator with the aim of achieving a binding agreement and thus avoiding the need for Court or Tribunal proceedings.
Jennifer McCarthy and Pam McColl are the mediators and Directors of Mint Mediation group Limited.
We are both qualified solicitors, and have over 40 years of legal /employment relations and dispute resolution experience between us.
Our pragmatic but friendly approach will help all parties feel able to explore all possible avenues.
We have many years of legal experience combined with a practical approach and have helped resolve hundreds of disputes between us over the years.
As well as our commercial experience we also have had extensive experience acting for both employees and employers in employment and workplace disputes. We therefore we have a unique understanding of commercial and employment related conflict from all angles
Our legal experience, combined with our pragmatic approach makes us perfectly placed to deal with disputes.
· Over 40 years combined experience as qualified solicitors.
- Extensive commercial, employment law/Workplace conflict experience
· Many years’ experience as business owners & Directors.
· Experience in dispute resolution in the British Medical Association and ACAS.
· Experienced trainers.
- Avid marathon/half marathon runners.
Image: Jennifer McCarthy
· LLB (Hons) Honours Degree in Law
· Post Graduate Diploma in Employment Law
· Associate Members of the Civil Mediation Council
· Members of the Law Society
· Member of the Employment Lawyers Association
· Panel member of the Solicitors Assistance Scheme
Image: Pam McColl
We can also assist with most disputes or conflict including contract disputes; general litigation; court or tribunal claims; family/neighbour disputes & wills/probate issues.
With workplace conflicts can get involved at any stage from internal disputes, to mediating complex Employment Tribunal Disputes. There is very little in the world of employment conflicts that we have not dealt with!
The only area that we cannot deal with is family law disputes. This area of work requires a family mediation specialist.
There are many advantages of choosing mediation. Here are a few of them:
It is a confidential process.
Everything that is said or disclosed during the mediation process; or agreed as a result of the process is entirely confidential and also ‘without prejudice’ (which means that one party can’t use anything said against the other in later proceedings if an agreement is not reached).
This is a huge advantage as it allows parties to discuss the dispute freely and explore all options without fear of anything being used against them or revealed to anyone else.
It is voluntary.
Unlike court proceedings where at least one side is likely to be unhappy the outcome, mediation is completely voluntary. The mediator will assist in facilitating an agreement, but it is the parties who will control the outcome.
In civil commercial mediation any agreement made as a result of the mediation is legally binding.
It is flexible.
With mediation the parties get to control the time and place it takes place, who their mediator is, and what the outcome of their dispute is. None of these things are imposed on any of the parties like they would be in court proceedings.
It is quicker, cheaper, and less stressful than court proceedings.
Court or tribunal proceedings are expensive; take up lots of time in the preparation and can take many months (or even years) to finalise. Plus of course the outcome is unpredictable.
Mediation can be set up in a matter of days if need be and is much cheaper and less stressful than litigation.
Once a settlement has been reached a mediation agreement will be drawn up. This becomes a binding contract. Parties tend to keep to this contract because they have prepared the terms between them.
The CMC requires all Regulated Mediators, Registered Mediation Providers and organisations which run Registered Training Courses to have a published complaints handling procedure in place.
1. If you have a complaint about a mediator of the service they have provided you should first contact us in writing with details of your complaint, giving us as much information as possible. We will aim to respond to your complaint in writing within 28 days.
2. If you are not satisfied with the outcome of your complaint at that stage you may refer the matter to the CMC on one of the grounds set out below. This must be done within one month of conclusion of consideration of the complaint by us, and in any event within 6 months of the events giving rise to the complaint. Complaints received outside these time limits will only be accepted at the discretion of the CMC.
3. All complaints must be in writing and addressed to the CMC at complaints@civilmediation.org. On receipt of your e-mail the CMC will send you a complaint form to be completed and returned.
4. Complaints can only be considered by the CMC if they concern an individual or organisation which is a member of the CMC. The CMC regrets that it cannot consider complaints against non-members.
5. All documents relating to the complaint must be submitted with the complaints form or, if any are unavailable, you must give an indication as to when they will be supplied. In submitting a complaint you consent to all information you supply and any accompanying documents being disclosed to the other party to the complaint, to the CMC’s Complaints and Discipline Committee, the CMC Board and to other relevant third parties which may include other regulators.
6. Complaints may be made on the following grounds only:
A complaint may be made against a Regulated Mediator (i.e. CMC Associate, Registered or Fellow) on the grounds that they no longer meet the requirements for Regulation (Rule 1 (i)); and/or they are not a fit and proper person to hold Regulated status (Rule 1 (ii)).
A complaint may be made against a Registered Provider on the grounds that it no longer meets the requirements for Registration (Rule 3 (i); and/or the service provided by the Provider does not meet generally acceptable standards (Rule 3 (ii)).
A complaint may be made against an organisation which offers a Registered Training Course on the ground that it no longer meets the requirements for Registration (Rule 5).
A complaint may be made against any Member of the CMC (whether an Individual or Organisation, and whether Registered or not) on the grounds that they have brought the CMC or the mediation profession or the mediation process into disrepute (Rule 6).
7. Complaints will be dealt with in accordance with the procedures adopted by the Complaints and Discipline Committee of the CMC from time to time. A copy of the Rules is available on request from the Secretariat.
8. All communications must be made in writing, but in its absolute discretion the CMC may also accept oral representations from the parties.
9. The determination of a complaint by the CMC and any disciplinary measures imposed are final and no further appeal will be entertained.
10. The CMC will progress your complaint with due diligence and in most cases provide a final determination within 6 months of receipt of the complaint.
As a result of a complaint being upheld, the CMC can take disciplinary action against members